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FAQ
Some of our most frequent questions are in the FAQ's available from
the members console, once you have logged in.
New
Helpdesk System
Due
to increased customer take up of our hosting services, we have implemented
a help desk system to increase support efficiency and to maintain a knowledge
base of issues. This will take the pressure off our support staff. The
help desk can be accessed from the following URL
http://www.supportmaster.co.uk
or
here
E-Mail
Our support E-mail is dealt with by a general support member who will
then allocate the job to the correct engineer, this step is avoided when
using the helpdesk, as it is a setting in the problem form you fill in.
Phone
You
can contact our staff on 0845 226 1202, we used to maintain a queue system,
but have found that queue times became an issue. BT automatically queue
to our lines, thus if you connected to our number later callers would
be further down the queue, or receive an engaged tone.
Postal
Address
Postal questions/Payment or Disks should be sent to our Postal address:
Briar
Lodge
Colne Road
Earith
Huntingdon
PE28 3RD
Disks
will be forwarded to our data centre by mid day of the day received.
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